Introduction
At TERES, we recognise that privacy is not just a legal requirement but a fundamental aspect of the trust you place in us. This Privacy Policy outlines our commitment to protecting your personal information and describes our practices regarding the collection, use, and safeguarding of your data.
We adhere to the highest standards of data protection, implementing industry-leading security measures and maintaining transparency in all our data practices. Our approach goes beyond compliance – we view privacy as integral to our service design and corporate values.
Information We Collect
Information You Provide
- Professional credentials and bar admission details
- Contact information including business email and phone
- Firm affiliation and practice area specialisation
- Billing information and payment preferences
- Case files and client matter data (encrypted)
- Communication preferences and settings
Automatically Collected Information
- Device information and browser configuration
- IP address and approximate geographic location
- Platform usage patterns and feature interactions
- Search queries and document access logs
- System performance and error diagnostics
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
Service Delivery
Providing access to our legal technology platform and ensuring optimal performance.
Security & Fraud Prevention
Protecting your account and our systems from unauthorised access and malicious activities.
Personalisation
Customising features and recommendations based on your practice areas and preferences.
Communication
Sending important updates, notifications, and responding to your enquiries.
Legal Compliance
Meeting our legal obligations and responding to lawful requests.
Product Development
Analysing usage patterns to improve existing features and develop new capabilities.
Data Protection & Security
We implement comprehensive security measures to protect your information:
- Encryption: AES-256 encryption at rest, TLS 1.3 in transit
- Access Control: Role-based permissions with MFA
- Infrastructure: Hosted on Amazon Web Services (AWS) cloud infrastructure
- Information Security Management: Certified to ISO/IEC 27001:2022
- Monitoring: 24/7 security monitoring and threat detection
- Auditing: Regular third-party security assessments
- Incident Response: 24-hour breach notification commitment
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive data in machine-readable format
- Restriction: Limit processing of your information
- Objection: Opt-out of certain processing
Legal Compliance
TERES maintains compliance with global privacy regulations:
- GDPR - European Union
- CCPA - California
- PIPEDA - Canada
- LGPD - Brazil
- ISO/IEC 27001:2022 - Certified information security management
Contact Us
For privacy-related enquiries or to exercise your rights:
Privacy Team: privacy@teres.ai
Data Protection Officer: dpo@teres.ai
Mailing Address: TERES, #02-18A, Maxwell Chambers, 28 Maxwell Road, Singapore