Acceptable Use Policy

Purpose and Scope

This Acceptable Use Policy ("AUP") governs the use of TERES Legal Technology services, including AI-powered transcription, DASH document management platform, and hearing support services. This policy ensures our services are used in compliance with legal ethics, professional standards, and applicable laws.

All users, including law firms, barristers, solicitors, arbitrators, and court personnel, must adhere to this policy when using our services for legal proceedings and document management.

Acceptable Use

Authorised Uses

Our services may be used for:

• Recording and transcribing legal proceedings with proper authorisation
• Managing case documents and evidence in compliance with court rules
• Preparing electronic hearing bundles for arbitration and litigation
• Facilitating remote hearings with appropriate consent
• Translation and interpretation for multilingual proceedings
• Storing and sharing legal documents with authorised parties

User Responsibilities

Users must:

• Obtain necessary permissions before recording proceedings
• Ensure all participants are aware of recording and transcription
• Comply with court orders and procedural rules
• Maintain confidentiality of sensitive legal information
• Use strong, unique passwords for DASH platform access
• Report any security incidents immediately

Professional Standards

Legal Professional Conduct

All users must maintain the highest standards of professional conduct, including:

• Adherence to bar association and law society rules
• Maintenance of attorney-client privilege
• Compliance with duty of confidentiality
• Respect for legal professional privilege
• Proper handling of privileged communications
• Ethical use of AI-enhanced transcription services

Arbitration Standards

For arbitration proceedings, users must comply with:

• ICC, SIAC, LCIA, ICSID, and other institutional rules
• Confidentiality requirements of arbitral proceedings
• Ex parte communication restrictions
• Document disclosure obligations

Court Compliance

Users must ensure compliance with specific court requirements including:

• Electronic filing procedures
• Document formatting standards
• Transcript certification requirements
• Evidence authentication rules

Prohibited Activities

Strictly Prohibited Uses

The following activities are strictly prohibited:

• Unauthorised recording of proceedings or conversations
• Tampering with or altering transcripts
• Accessing another firm's or client's confidential data
• Using services for illegal or fraudulent purposes
• Violating intellectual property rights
• Circumventing security measures or access controls
• Attempting to reverse-engineer our AI technology
• Sharing login credentials or allowing unauthorised access

Content Violations

Users must not upload, store, or process:

• Malware, viruses, or harmful code
• Content that violates court sealing orders
• Documents subject to suppression orders
• Materials that violate protective orders
• Illegally obtained evidence
• Content that infringes third-party rights

System Abuse

Prohibited system activities include:

• Automated scraping or data harvesting
• Excessive API calls that impact service performance
• Attempting to overwhelm system resources
• Using services for cryptocurrency mining
• Running unauthorised scripts or bots

Legal Ethics Compliance

Conflict of Interest

Users must ensure that their use of TERES services does not create or exacerbate conflicts of interest. Proper conflict checking must be performed before sharing access to case materials.

Duty of Competence

Legal professionals using our AI-powered services must:

• Review and verify AI-generated transcripts for accuracy
• Understand the capabilities and limitations of the technology
• Maintain competence in using legal technology tools
• Ensure proper supervision of non-lawyer staff using the platform

Client Consent

Where required by professional rules, obtain informed client consent before:

• Using cloud-based document storage
• Employing AI for transcript generation
• Sharing case materials with third parties
• Recording client communications

Security Requirements

Account Security

Users must:

• Use strong passwords (minimum 12 characters, mixed case, numbers, symbols)
• Enable multi-factor authentication (MFA)
• Never share login credentials
• Log out when sessions are complete
• Report suspicious activity immediately

Data Handling

When handling sensitive legal data:

• Encrypt sensitive documents before upload
• Use secure networks (avoid public WiFi)
• Verify recipient identity before sharing documents
• Follow data retention and deletion policies
• Comply with cross-border data transfer restrictions

Incident Response

In case of security incidents:

• Immediately notify TERES security team
• Preserve evidence of the incident
• Cooperate with investigation efforts
• Implement recommended remediation measures

Content Standards

Document Integrity

All documents and recordings must be:

• Authentic and unaltered (except for authorised redactions)
• Properly attributed to their source
• Compliant with chain of custody requirements
• Free from unauthorised modifications

Transcript Accuracy

Users must ensure:

• Audio quality is sufficient for accurate transcription
• Speaker identification is correct
• Technical legal terms are properly verified
• Any corrections are properly documented

Enforcement

Monitoring

TERES reserves the right to monitor usage for:

• Security threats and vulnerabilities
• Compliance with this AUP
• Service performance optimisation
• Legal and regulatory compliance

Investigation

We will investigate reported violations and may:

• Request additional information from users
• Temporarily suspend access during investigation
• Cooperate with law enforcement when required
• Preserve evidence of violations

Reporting Violations

How to Report

Report AUP violations through:

• Email: abuse@teres.ai
• Security Hotline: +65 6665 7126
• DASH Platform reporting feature
• Direct contact with Client Services team

Information to Include

When reporting, please provide:

• Nature of the violation
• Date and time of incident
• Relevant case or document references
• Supporting evidence or screenshots
• Contact information for follow-up

Consequences of Violations

Enforcement Actions

Violations may result in:

• Written warnings
• Temporary suspension of services
• Permanent termination of access
• Removal of content
• Legal action for damages
• Reporting to professional regulatory bodies
• Law enforcement referral for criminal activities

Appeal Process

Users may appeal enforcement actions by:

• Submitting written appeal within 30 days
• Providing explanation and remediation plan
• Demonstrating corrective measures taken

Contact Information

For AUP-related enquiries: