Real-Time Transcription for Arbitration and Court Hearings
We use advanced AI speech-to-text engines to generate a transcript live during the hearing, and trained human transcribers review it in real time. This human review ensures the final transcript meets legal standards.
We primarily provide transcription in English. We can support other languages on request, depending on the availability of trained resources.
Yes. Our system is trained to handle varied accents and legal terminology, and our human review layer ensures accurate speaker identification and context.
Yes. Teres AI Pte Ltd is one of the vendors approved by the Singapore Courts for real-time and expedited court transcription; the Judiciary's list sets out that approval. TERES also states that it holds written approval from the DIFC Courts, the ADGM Courts and the Supreme Court of India to provide transcription services, available to clients on request. All four are listed on our recognition page, teres.ai/recognition.
Data Security & Confidentiality
We store all recordings, transcripts and related documents on secure, encrypted servers. Access is strictly limited to authorised personnel bound by confidentiality agreements.
No. We do not share, sell or use your data for any purpose other than delivering the agreed service, and we do not use your data for training purposes.
Yes. We comply with applicable data protection laws, including GDPR and local privacy regulations, for the jurisdictions we operate in. In rare cases, we can also provide on-premises deployments of our services to meet more stringent requirements.
We agree data retention timelines with each client in advance. Typically, we retain files for a defined period for quality and compliance purposes, then securely delete them.
Service Levels & Timelines
Real-time transcripts are available during the hearing, and the final version follows within a few hours after the hearing.
Post-hearing transcripts are typically delivered within 24 to 48 hours, depending on length and complexity.
Yes. We can provide expedited services on request, subject to resource availability.
AI transcription is at least 98% accurate for clear audio, and transcripts reviewed by our human transcribers are 99.5% accurate, as set out in our service level agreement.
Yes. Our standard delivery is verbatim, and we can also provide cleaned-up versions on request.
Hearing Logistics & Electronic Hearing Bundles
Yes. We provide hearing room setup, AV equipment, video conferencing, and technical support.
Yes. We prepare secure electronic hearing bundles and provide indexing and digital document management, both as a platform and as a service, through our DASH platform.
Yes. We can integrate with most widely used virtual hearing platforms and court-approved systems.
Miscellaneous
Contact us through the contact form on our website (request a quote, book a demo or ask a question), or email arbitration@teres.ai. Our team will guide you through the process.
Yes. We can arrange a demo of our real-time transcription and hearing support services.
Pricing depends on factors such as hearing length, language, turnaround time, and additional services required. Contact us for a tailored quote.
Yes. We partner with institutions to build solutions such as a case management platform and transcription and translation services.
Still Have Questions?
Our team can answer questions about your hearing, pricing or data security, or prepare a written quote for the services you need.