Hearing Services for Arbitration and Litigation
TERES runs the services an arbitration or court hearing depends on, including ICC, SIAC and HKIAC hearings: real-time transcription, interpretation, electronic hearing bundles, electronic evidence presentation and hearing logistics.
Each is delivered as a managed service for courts, arbitral institutions and law firms, run by TERES staff, with bundles and case documents hosted on the TERES DASH platform.
Real-time and post-hearing transcription
Real-time transcription for arbitration hearings, court hearings, witness examinations and conferences, with post-hearing transcripts to follow: TERES produces a verbatim transcript using AI speech-to-text that trained human transcribers review as the hearing runs.
Deposition services in the United States: see our U.S. page.
- Live transcript during the hearing
- Turnaround: real-time (live + 30 minutes), 1-day (24 hours), 2-day (48 hours) and 7-day (7 business days) service levels, as set out in our SLA
- TERES transcripts are at least 98% accurate from AI transcription of clear audio, and 99.5% accurate after human review, as set out in our SLA
- Speaker identification and timestamps
- Verbatim as standard; cleaned-up versions on request
- English-primary; other languages and expedited delivery on request, subject to availability
Real-time transcript intelligence
Real-time transcript intelligence: counsel and tribunals can search and query the transcript while the hearing is still running, and receive daily summaries and action points.
- Search and query the live transcript during the hearing
- Daily summaries of the hearing record
- Action points drawn from each hearing day
Interpretation and legal translation
Interpretation and legal translation: TERES provides simultaneous and consecutive interpreters for hearings and translates exhibits and transcripts, with linguists sourced for each matter.
- Simultaneous and consecutive interpretation for in-person, virtual and hybrid hearings
- Translation of exhibits and transcripts
- Linguists sourced per matter, subject to availability for the language pair
Electronic hearing bundles (DASH)
Electronic hearing bundles: TERES compiles the hearing record into an indexed, hyperlinked electronic bundle hosted on its DASH platform, ready for use by the tribunal, counsel and witnesses.
- Indexing, hyperlinking, cross-referencing, pagination and bookmarking
- OCR, so every page is searchable
- Hosted on the DASH platform for online access during the hearing
Electronic evidence presentation
Electronic presentation of evidence: trained TERES operators call up and display documents from the hearing bundle on request, so everyone in the hearing sees the same page at the same time.
- Operators present documents on instruction from counsel or the tribunal
- Works for in-person, virtual and hybrid hearings
- Runs from the same DASH bundle used to prepare the case
Hearing logistics
Hearing logistics: TERES sets up and runs the hearing room, covering audio-visual equipment, video conferencing, venue coordination and on-site technicians.
- Hearing room setup and AV equipment
- Video conferencing for virtual and hybrid hearings, integrated with widely used hearing platforms
- Venue coordination and on-site technical support throughout the hearing
Document management on DASH
Document management: DASH is the TERES platform and service for storing, indexing and organising case documents securely across the life of a matter.
- Encrypted storage, with access limited to authorised personnel bound by confidentiality
- Client data is not shared with third parties or used to train AI models
- Retention periods agreed with the client in advance, then secure deletion
How a TERES Engagement Works
TERES services are managed engagements, scoped and quoted per matter rather than sold as self-serve software. Pricing depends on hearing length, language, turnaround and the combination of services required. A demonstration of real-time transcription and hearing support can be arranged on request.
Turnaround, accuracy, availability and support commitments are published in the TERES Service Level Agreement, including 99.9% monthly uptime for the DASH platform core; critical (P1) issues affecting a hearing receive an initial response within 15 minutes, 24/7. Answers on languages, data retention and confidentiality are in the hearing services FAQ.
Plan Services for Your Next Hearing
Courts, arbitral institutions and law firms use TERES to run their hearings and the record that comes out of them.