How We Use Cookies
We use cookies for the following purposes:
- Authentication: To secure access to case materials and transcripts in DASH
- Security: To protect confidential legal documents and maintain attorney-client privilege
- Session Management: To maintain continuous connection during real-time transcription
- Performance: To optimize document upload and transcript delivery speeds
- Preferences: To remember your turnaround time preferences and formatting settings
- Analytics: To improve our AI transcription accuracy and service quality
Types of Cookies
Essential Cookies
These cookies are necessary for the Platform to function properly. They cannot be disabled without significantly impacting your ability to use the Platform.
- DASH platform session cookies
- Secure document access tokens
- Real-time transcription stream cookies
- Law firm identification cookies
- Hearing room connection cookies
Functional Cookies
These cookies enable enhanced functionality and personalization:
- Transcript format preferences
- Time zone for hearing schedules
- Preferred turnaround times
- Recently accessed case files
- Audio quality settings
Analytics Cookies
We use analytics cookies to understand how users interact with our Platform:
- Transcript download patterns
- DASH platform usage metrics
- Service turnaround time analysis
- Audio processing performance
- Document upload statistics
Service Improvement Cookies
These cookies help us enhance our legal technology services:
- AI model training feedback
- Service quality metrics
- Client satisfaction tracking
- Legal tech conference engagement
Third-Party Cookies
We work with third-party services that may set their own cookies:
Analytics Providers
- Google Analytics: For DASH platform usage analytics
- Microsoft Clarity: For service optimization insights
- AWS CloudWatch: For performance monitoring
Customer Support
- 24/7 Support System: For urgent hearing assistance
- DASH Help Center: For platform guidance
Security Services
- AWS Shield: For DDoS protection of legal materials
- Multi-factor Authentication: For secure document access
- SSL/TLS Encryption: For data transmission security
Managing Cookies
Cookie Preferences
You can manage your cookie preferences through the DASH platform settings or by contacting our Client Services team at Maxwell Chambers, Singapore.
Browser Controls
Most browsers allow you to control cookies through their settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Privacy, Search, and Services → Cookies
Opt-Out Options
You can opt out of specific cookie categories:
- Analytics cookies: Via our Cookie Settings or Google Analytics Opt-out
- Marketing cookies: Via our Cookie Settings or industry opt-out tools
- Functional cookies: May impact Platform functionality
Do Not Track
We respect Do Not Track (DNT) browser signals. However, essential cookies required for secure document handling and real-time transcription cannot be disabled without affecting service delivery.
Regional Requirements
European Union (GDPR)
For EU law firms and arbitration centers, we obtain explicit consent before setting non-essential cookies. GDPR compliance is maintained throughout our ISO-certified processes.
California (CCPA)
California law firms have the right to opt-out of non-essential cookies. We never sell or share confidential legal information collected through any means.
Other Jurisdictions
We comply with cookie laws in all jurisdictions where we operate, including:
- UK GDPR requirements
- Canadian PIPEDA requirements
- Australian Privacy Act requirements
- Singapore PDPA requirements
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through:
- Email notification to account administrators
- In-platform notifications
- Banner notices on the Platform
Your continued use of the Platform after notification of changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about our use of cookies:
Privacy Team
Email: privacy@teres.ai
Phone: +65 6665 7125
Data Protection Officer: dpo@teres.ai
Maxwell Chambers Office:
TERES Legal Technology
32 Maxwell Road
Singapore 069115